I know how you feel. I work in a call center and typically take 50+ calls a day without too much trouble. But let my supervisor hand me a voicemail message that needs to be returned and I tense up. The only thing that I can figure out is that when you receive a call, you are just waiting and the other person makes the opening move. But when you make the call, you have to decide on the opening move and what to say and that is what causes the tension.
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Date: 2009-10-30 12:24 am (UTC)