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Dylan's in trouble...
Dylan, for those not in the know- is my home laptop computer. Dylan has decided that he no longer wishes to fully boot up in 'normal' mode. He will still boot up, eventually, in Safe Mode. It just takes for-freaking-ever!
I quizzed one of our techs here- and he suggested checking a couple places (msconfig, run a defrag in Safe Mode, etc). So we do those things- the msconfig did have a weird entry, we got rid of that, but it didn't help. Tried running the defrag, Dylan thought about it for awhile, started the defrag process, and then went to a black screen...
We have TrendMicro for antivirus, spyware, malware, greyware, etc. It updates every 12 hours or so. So I'm not too concerned about a virus. And we can't run a scan while in Safe Mode anyway... why is that? Anywho, I also checked (because hubby did a Windows Update a few days ago) but the update KB17013(puts the Windows Desktop Search on your computer) wasn't included at the time. So that wasn't the issue.
Hubby still thinks it might be a virus. I think it's the hard drive (it'll spin for a few, stuff happens, then it stops.... then spins up again and more stuff happens (i.e. when starting up it'll put the placeholder icons on the screen, and then slowly replace those with the 'real' icons).
Opinions?
(Oh, and we did get the extended warranty from Circuit City, so if it's the hard drive we shouldn't be out much. :) Although... the October payment on the Circuit City credit card - that we used to buy Dylan- saw it's final payment this month... so the month Dylan is officially paid for, he goes on strike. They raised our limit on the card this month too. I threatened Dylan saying that if he didn't straighten up and boot right I'd replace him... Maybe I would name that one Brandon. *thinks* )
(PS- this also explains why I wasn't on Yahoo Messenger last night to word war with my DIPPY peeps. Adding to the annoyance as I wanted to be there!)
I quizzed one of our techs here- and he suggested checking a couple places (msconfig, run a defrag in Safe Mode, etc). So we do those things- the msconfig did have a weird entry, we got rid of that, but it didn't help. Tried running the defrag, Dylan thought about it for awhile, started the defrag process, and then went to a black screen...
We have TrendMicro for antivirus, spyware, malware, greyware, etc. It updates every 12 hours or so. So I'm not too concerned about a virus. And we can't run a scan while in Safe Mode anyway... why is that? Anywho, I also checked (because hubby did a Windows Update a few days ago) but the update KB17013(puts the Windows Desktop Search on your computer) wasn't included at the time. So that wasn't the issue.
Hubby still thinks it might be a virus. I think it's the hard drive (it'll spin for a few, stuff happens, then it stops.... then spins up again and more stuff happens (i.e. when starting up it'll put the placeholder icons on the screen, and then slowly replace those with the 'real' icons).
Opinions?
(Oh, and we did get the extended warranty from Circuit City, so if it's the hard drive we shouldn't be out much. :) Although... the October payment on the Circuit City credit card - that we used to buy Dylan- saw it's final payment this month... so the month Dylan is officially paid for, he goes on strike. They raised our limit on the card this month too. I threatened Dylan saying that if he didn't straighten up and boot right I'd replace him... Maybe I would name that one Brandon. *thinks* )
(PS- this also explains why I wasn't on Yahoo Messenger last night to word war with my DIPPY peeps. Adding to the annoyance as I wanted to be there!)
no subject
Do you hear any odd noises with the HD? Clicking when it starts and stops or stalls? It may or may not be a virus, but it sounds like it could be the HD.
I would try and save off anything if you can, you should be able to in safe mode move things to a USB drive if you have the option to do safe with USB support. And then, if you know what your programs are, maybe you can try and reformat the machine.
Does Circuit City not have a service department? If not, I would suggest taking it to Geek Squad and seeing if they can take a quick look. If it's a HD issue and you mention the idea to them, they may be able to take it out and test it independantly. If it's just the OS, you can do that at home yourself.
no subject
The HD isn't making any weird noises that I've noticed. We did get an I/O error about the HelpSVC.exe not running right/being installed properly. So I don't know. Hubby is taking it to Circuit City today- hopefully they'll be able to do something there to check on it. I know he'll definitely tell them about the hard drive. I also sent him with the backup disks we made. :)
AND! I are smrt. We have two USB drives (a 1 GB and a 2 GB) and we transferred almost all of 'my documents' onto it (that's where the important stuff is). So if we have to reformat the important stuff can be reloaded. :)
Thanks. :)